|
 
Last update: |
 |
|
|
22-Mar-2022
|
 |
|
|
Arch Hellen Med, 39(1), January-February 2022, 82-88 ORIGINAL PAPER Leadership styles, job satisfaction in nurses and quality of health care services Α. Papasteriadi, A. Skitsou, G. Charalampous |
OBJECTIVE To investigate the leadership style in relation to the degree of satisfaction of nurses with their work, and the potential impact on the quality of health services.
METHOD A cross-sectional study was conducted of the nursing personnel at a Greek university hospital. Structured questionnaires were used to collect the data, specifically the Multifactor Leadership Questionnaire (MLQ) and the Job Satisfaction Survey (JSS), as well a questionnaire consisting of questions on the demographic characteristics of the respondents. A total of 140 questionnaires were distributed during the period August–September 2019, of which 95 were completed. Statistical analysis was performed using the software program Statistical Package for Social Sciences (IBM SPSS Statistics), version 23.0.
RESULTS The overall satisfaction of the nurses, as derived from correlation of the scores on the MLQ questionnaire and demographic characteristics with the scores on the JSS satisfaction scale, is affected mainly by the work department and working
hours, the shift system followed by the nurses, and the annual number of night shifts. The average satisfaction score on almost all the MLQ items was between 2 and 3 on a scale of 1–5. On the questions concerning transformational leadership, the satisfaction level exceeded 3, which shows that this leadership model contributes positively to the job satisfaction of nurses. According to their scores on the JSS questionnaire, the nurses were least satisfied with the salary and promotion opportunities. The average total satisfaction was 112.9, with a range from 67 to 150, on a scale with an "excellent" value of 216.
CONCLUSIONS The overall job satisfaction of the hospital nurses was quite low. The characteristics of the transformational leadership model were associated with a higher level of job satisfaction and this style was preferred by the hospital nursing personnel. Regarding the quality of services, a positive correlation was demonstrated between a high level of job satisfaction among nurses and high quality services.
Key words: Job satisfaction, Leadership, Nurses, Quality.
