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Arch Hellen Med, 38(6), November-December 2021, 771-778


The impact of emotional intelligence on the vocational satisfaction
of healthcare personnel in the 251 General Hospital of the Hellenic Air Force

M. Lykoudi, C. Natsis, N. Yfantopoulos, A. Goula
Postgraduate Program in "Health and Social Care Management", Sector of Social Policy,
Department of Business Administration, University of West Attica, Athens, Greece

OBJECTIVE Investigation of the impact of the emotional intelligence and empathy of senior executives (managers, heads of clinics) on the professional satisfaction of the healthcare staff at the 251 Hellenic Air Force General Hospital.

METHOD A quantitative survey was carried out on a sample of 100 healthcare professionals (20 managers, heads of clinics, and 80 medical and nursing staff) at the 251 Hellenic Air Force General Hospital. The instruments used were the Greek versions of two standardized, self-completed questionnaires: The Emotional Competence Inventory (ECI) and the Job Satisfaction Survey (JSS). The Statistical Package for Social Sciences (SPSS) software, version 21.0 was used for statistical analysis.

RESULTS The analysis results showed high levels of emotional intelligence in the managers and heads of clinics, according to their scores on most of the scales of the ECI, with managers recording a higher mean score on the scale of interpersonal relations management (4.26) and heads of clinics on the social awareness scale (4.32). The mean scores of the respondents' responses on all the scales of the questionnaires were very high, ranging from 3.92 to 4.26 with minor differences between the two categories (managers/heads of clinics). In terms of professional satisfaction, the general view of the medical and nursing staff, as expressed by their scores on the JSS, was neutral, with satisfaction in some areas of their work and dissatisfaction in others. Specifically, in the factors "supervision and surveillance" and "collegiality" the medical and nursing staff reported themselves satisfied, but dissatisfaction was reflected by their scores on the dimensions "financial earnings", "promotion", "privileges-benefits" and "reward system". A neutral position was displayed with regard to "working conditions", "communication" and "nature of work".

CONCLUSIONS According to the survey results, the emotional intelligence of the managers/heads of clinics is high, but this does not, however, lead to the professional satisfaction of medical and nursing staff, which is depicted as neutral.

Key words: Emotional intelligence, Empathy, Professional contentment.

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